Procedure to Follow After an Accident


Exchange Motoring Details

  • Share your name and address with everyone involved if the accident caused damage or injury – the law says you must do this
  • Swap insurance information and details with other driver(s)
  • Take down details of any passengers and witnesses to the accident
  • Try to find out if the other driver is the registered owner of the vehicle, if they are not, find out who the owner is and get that information too (for instance it might be a company car)


When should you call the police:

  • If the other driver or drivers leave the scene without giving details
  • If you think the other driver has no insurance or is under the influence of drink or drugs


What should I record at the Accident scene?

  • The make, model, colour, and number plate of the vehicles involved in the accident or take pictures of them
  • The time and date of the crash
  • The driving conditions, including the weather, lighting, and road quality (such as road markings, whether it’s wet or muddy, repair on the road surface)
  • What sort of damage was caused to the vehicles and where
  • Any injuries to drivers, passengers, or pedestrians
  • The names and contact details of any witnesses
  • Use your phone to take pictures of the scene, the positions of the cars involved, and damage to the cars
  • If no one else is involved in the accident, for example you caused damage to private property or a parked car, you should leave your details – for instance a note where the owner can see it.  And honesty pays, if a witness or CCTV camera saw you and noted your vehicle registration but you drove off, you could be in serious trouble.


If the car is not drivable

  • If your car is not drivable please contact Evans European Panel and Paint, if between 8.00am and 4.30pm phone (09) 636 5004 and we will organise a tow truck for you or outside business hours please contact Exotic Towing on 0800 396 842 or 021 401 506.




Make a claim to your insurance provider

  • Phone your insurance company as soon as possible – ideally at the time of the accident.  They’ll ask for:
  • Your policy number or information to identify you, such as your post code and car registration number
  • The registration number of the cars involved
  • The driver’s name, address and phone number
  • The driver’s insurance details if you have them
  • Your insurance company will then provide you with a claim number, keep a record of this number
  • Remember it is your decision on where you take your car to be repaired


What if I don’t claim?

  • Still tell your insurance about the accident, because the other driver may try to make a claim without you knowing.  You may choose not to claim